Help Desk Support Lead  

QUALIFIED CANDIDATES, PLEASE SEND RESUME AND CONTACT INFO ASAP TO: careers@forest-designs.com AND REFERENCE JOB CODE HDSL. 

General Position Summary:

Qualifications:  

• Hands-On in large scale Information Systems.

• Understanding of large scale systems building blocks (IT related degree).

• Experience (3+ years) in supporting large scale Information Systems; Ability to provide support to users.

• Management of Help-Desk:

1. Ability to gather and classify user complaints.

2. Ability to serve as focal point in this matter to back-office.

3. Strong “Customer Relationship” skills, preferably someone with CRM experience

Knowledge:

• Bachelors required, preferably IT

Residency Requirements:

• Must be a US Citizen

• A valid US Passport is required

Travel Requirements:

• This position is located internationally.  Must be willing to relocate or currently reside in UAE.

QUALIFIED CANDIDATES, PLEASE SEND RESUME AND CONTACT INFO ASAP TO: careers@forest-designs.com AND REFERENCE JOB CODE HDSL.

 Only candidates meeting the above requirements will be considered.  For maximum efficiency, please include your salary requirements.

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